Support & Multi-Factor Authentication

The first time you sign in to the SSP, ProAssurance requires you to establish multi-factor authentication (MFA).

After correctly entering your current password, you will be directed to the MFA options screen to choose from:

• Text message: Enter your mobile phone number to receive a unique six-digit access code, and then enter the code to sign in to the SSP.
• Automated voice call: Instead of a text, answer an automated voice call to receive a five-digit access code. This option allows you to use your office or home phone number. Enter this code to sign in.
• Google Authenticator Mobile Application: Download the Google Authenticator mobile application to your mobile phone. Use the application to receive a six-digit access code and enter this code to sign in.

To avoid working through MFA every time you sign in, select the “Do not challenge me on this device for the next 30 days” box during sign-in. This will allow you to defer MFA re-authentication for a period of time on future visits to the SSP. If you do not check the box, you will need to provide your password and work through your chosen MFA option every time you sign in.

For users who check “Do not challenge me on this device for the next 30 days”, ProAssurance will periodically require MFA re-authentication to safeguard the integrity of our information systems and help protect your online security.

MFA is the responsible approach for insurance and financial companies given the current cyber threat and regulatory environment. ProAssurance is committed to providing a safe and secure sign-in process to the SSP for our agents and insurance customers. Therefore, all SSP users are required to complete multi-factor authentication as a standard part of the sign-in process.

We value your business and consider the responsible handling of secure customer data as treating you fairly. We understand there will be a learning curve for some users and we appreciate your patience during the MFA implementation process.

Multi-factor authentication (MFA) is a common method for protecting personal information. MFA combines “Something You Know” with “Something You Own.” Examples of authentication methods that you likely use include:

• Entering your zip code at a gas pump when using your credit card
• Entering your PIN at an ATM
• Answering a personal security question to access your bank account information
• Using your thumbprint to unlock your mobile phone

MFA is an additional layer of security after your password that protects your account information. It strikes a balance between increased cybersecurity and convenience for end-users. Multiple factors are unique to you, utilizing a piece of information or resource only you have. 

ProAssurance Portal Support is available to assist with:

• Creating a portal account or portal login issues
• Establishing multi-factor authentication on the portal
• Locked portal accounts
• Missing policies or policy documents in the portal
• Other technical issues or questions around use of the ProAssurance Secure Services Portal (SSP)

• Contacting Web Support
  • Email: WebSupport@ProAssurance.com

---

ProAssurance Customer Service is available to assist you with:

• Billing or payment issues or questions
• Missing risk seminar activity in the portal
• Specific policy or coverage questions
• Credentialing requests or services
• General inquiries

• Contacting Customer Service
  • Phone: 800-282-6242

---

ProAssurance Risk Management is available to assist you with:

• Risk seminar registration
• Risk management offerings and resources

• Contacting Risk Management
  • Email: RiskAdvisor@ProAssurance.com
  • Phone: 844-223-9648