Support & Multi-Factor Authentication

The following support FAQ covers Multi-Factor Authentication setup. For topics regarding the transition of NORCAL Group customer and agent account information into the ProAssurance Secure Services Portal (SSP), please visit the NORCAL FAQ/Support page.

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How to Establish Multi-Factor Authentication

The first time you sign in to the SSP, ProAssurance requires you to establish multi-factor authentication (MFA).

After correctly entering your current password, you will be directed to the MFA options screen to choose from:

To avoid working through MFA every time you sign in, select the “Do not challenge me on this device for the next 30 days” box during sign-in. This will allow you to defer MFA re-authentication for a period of time on future visits to the SSP. If you do not check the box, you will need to provide your password and work through your chosen MFA option every time you sign in.

For users who check “Do not challenge me on this device for the next 30 days”, ProAssurance will periodically require MFA re-authentication to safeguard the integrity of our information systems and help protect your online security.

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Why do I have to Complete Multi-Factor Authentication?

MFA is the responsible approach for insurance and financial companies given the current cyber threat and regulatory environment. ProAssurance is committed to providing a safe and secure sign-in process to the SSP for our agents and insurance customers. Therefore, all SSP users are required to complete multi-factor authentication as a standard part of the sign-in process.

We value your business and consider the responsible handling of secure customer data as treating you fairly. We understand there will be a learning curve for some users and we appreciate your patience during the MFA implementation process.

About Multi-Factor Authentication

Multi-factor authentication (MFA) is a common method for protecting personal information. MFA combines “Something You Know” with “Something You Own.” Examples of authentication methods that you likely use include:

MFA is an additional layer of security after your password that protects your account information. It strikes a balance between increased cybersecurity and convenience for end-users. Multiple factors are unique to you, utilizing a piece of information or resource only you have. 

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Support & Service

ProAssurance Portal Support is available to assist with:

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